After pressure from ACORN Cardiff, a lettings agent has changed ALL their tenancy agreements to remove all their extra ‘fees’ – and will notify all their tenants that they’re safe from ‘extra charges’.
After Callum’s employer didn’t pay his salary for months, he got into rent arrears. Despite paying the arrears off, his lettings agent smacked him with £1525 of 'late fees' – which were likely illegal under the Renting Homes Acts Regs (2020) AND more than he owed in rent…
Our community union challenged them, and in November marched to deliver them a letter with our demand: these rip-off illegal fees need to be cancelled!
Last month we heard that they had backed down - Callum is free of this dodgy 'fee'! And not only that, but the lettings agent has since changed ALL their tenancy agreements to remove these ‘fees’ and will notify all their tenants that they’re safe from these extra charges.