For years letting agents arbitrarily charged tenants extortionate fees for whatever they could think of: signing a tenancy, printing a contract, reference checks, you name it.
We even heard of one that charged a ‘collection fee’ for the effort it cost them to collect all their other fees. Exploitative agents often charged tenants hundreds of pounds just for doing their job.
After years of campaigning the government finally changed the law, banning most fees to tenants.
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